Terms of Service
Last updated: 27/10/2025
Welcome to Ilana Laps Psychotherapy (“we,” “us,” or “our”).
These Terms of Service outline the conditions under which you may access and use this website, www.ilanalaps.com and any related services.
By visiting this site or booking a session, you agree to these Terms.
Please read them carefully and contact us if you have any questions.
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1. Appointments & Bookings
Appointments are managed securely through Cliniko.
When you book, you’ll receive confirmation details by email. Please review any booking policies and cancellation terms before confirming your session.
We ask that you:
Provide accurate and complete information when booking.
Give at least 24 hours’ notice if you need to reschedule or cancel.
Understand that late cancellations or missed appointments may incur a fee.
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2. Payments
Payment details (including fees, deposits, or payment methods) are outlined on the booking page.
Payments may be processed via Cliniko’s secure system or a linked payment provider (e.g. Stripe or Square).
All prices are listed in Australian Dollars (AUD) unless otherwise stated.
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3. Confidentiality
All information shared during therapy sessions is kept strictly confidential, except where required by law (for example, if there is a risk of harm to yourself or others, or a legal obligation to disclose).
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4. Intellectual Property
All text, images, and materials on this site are the property of Ilana Laps Psychotherapy and may not be copied, reused, or distributed without written permission.
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5. Limitation of Liability
While every effort is made to provide accurate information, this website is for general informational purposes only. It is not a substitute for professional mental health advice.
We are not responsible for any loss or damage arising from reliance on material provided on this site.
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6. External Links
This site may include links to external websites (e.g. Cliniko). We are not responsible for the content or privacy practices of those sites.
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7. Contact
If you have questions about these Terms, please get in touch:
📧 hello@ilanalaps.com
📍 Melbourne, VIC, Australia