Privacy policy

Last updated: 27/10/25

Your privacy is important to us. This policy explains how Ilana Laps Psychotherapy collects, uses, and protects your personal information in line with Australian Privacy Principles (Privacy Act 1988).

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1. Information We Collect

We may collect personal information such as:

  • Your name, contact details, and appointment history

  • Information you provide when booking, emailing, or completing intake forms

  • Clinical notes and health information shared in therapy sessions

All client information is securely stored and managed through Cliniko, which is compliant with Australian privacy and data protection standards.

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2. How We Use Your Information

Your information is used to:

  • Provide therapy and related services

  • Manage appointments, communication, and billing

  • Maintain accurate clinical and administrative records

We do not sell, rent, or share your personal information with third parties except:

  • When required by law, or

  • When you have given explicit consent.

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3. Data Security

Your records are stored in Cliniko, which uses encrypted servers located in Australia.

Email communication is not encrypted, so please avoid including sensitive details in messages.

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4. Cookies & Website Analytics

This website may use cookies and analytics tools to understand visitor traffic and improve site performance. You can adjust your browser settings to disable cookies at any time.

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5. Access to Your Information

You can request access to your personal information or ask for corrections by contacting us in writing at [hello@ilanalaps.com].

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6. Updates

This Privacy Policy may be updated periodically. The most current version will always be available on this website.

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7. Contact

If you have any questions about how your information is handled, please contact:

📧 [hello@ilanalaps.com]

📍 [Insert Business Address]